Last updated: October 19, 2026
Thank you for shopping with ZAIDIEU LLC. This Refund & Return Policy explains how order cancellation requests, returns, refunds, and product-related concerns are handled.
Nothing in this policy limits any consumer right that cannot legally be waived in your country or region. If applicable law provides a right or remedy that is more favorable to you than this policy, the law will apply.
Order Cancellations
Orders generally cannot be cancelled once placed. If you placed an order by mistake, notice a duplicate order or charge, or believe there has been a payment error, contact support@zaidieuda.com within 24 hours and include your order number.
We will check whether the order can still be stopped. Cancellation is not guaranteed once processing or fulfillment has begun, and a request is effective only after ZAIDIEU confirms it in writing.
This section does not limit any cancellation or refund right required by applicable law, including rights related to a shipping delay. For more information about order processing and shipping delays, see our Shipping Policy.
Size, Fit, and Change-of-Mind Purchases
Except where applicable law gives you a mandatory right of withdrawal or return, ZAIDIEU does not offer returns, refunds, or exchanges solely because:
- you selected the wrong size;
- the product does not fit as expected;
- you prefer another size or color;
- you changed your mind; or
- you no longer want the item after purchase.
Please review the selected size and size system before completing checkout. Different brands and models may fit differently, and sizing references are provided as guidance rather than a guarantee of fit.
ZAIDIEU does not operate a direct size-exchange program. Where a return is required by applicable consumer law, a different size generally must be purchased as a separate new order, subject to availability.
EU / EEA Statutory Withdrawal Rights
If you are a consumer entitled to a statutory right of withdrawal under applicable European consumer law, you may withdraw from an eligible online purchase within the period provided by law. In many cases, that period is 14 days after you receive the goods. Exceptions and additional protections may apply under local law.
To exercise a withdrawal right, email support@zaidieuda.com with your order number and a clear statement that you wish to withdraw from the purchase. You may use any other legally valid method of notifying us.
After notifying us, return the goods within the timeframe required by applicable law.
Unless ZAIDIEU agrees otherwise or applicable law requires us to cover the cost, you are responsible for the direct cost of returning goods under a statutory change-of-mind withdrawal.
You may inspect or try footwear only to the extent reasonably necessary to establish its nature, characteristics, and fit. Where permitted by law, ZAIDIEU may reduce a refund to reflect diminished value caused by handling or use beyond what would reasonably be permitted when inspecting the product in a physical retail store.
Where required by law, a refund will include the original standard delivery charge. Any additional amount paid for premium, express, or upgraded delivery will be refunded only to the extent required by law, including where applicable the cost of the least expensive standard delivery method offered.
Where permitted by law, ZAIDIEU may withhold reimbursement until the returned goods are received or you provide evidence that they have been sent back.
Wrong, Damaged, Missing, or Misdescribed Items
If you receive the wrong product, an item that arrived damaged, an incomplete order, or a product that materially differs from what you ordered, contact support@zaidieuda.com as soon as reasonably possible.
For a faster investigation, please provide:
- your order number;
- a description of the issue;
- clear photographs of the product and any damage;
- photographs of the shoe box, product labels, and included components;
- photographs of the shipping packaging and shipping label; and
- any other information reasonably relevant to the issue.
If available, an unedited video showing the unopened parcel, its condition, and the opening process may help us investigate. A video is recommended but is not required to submit a claim or exercise a right protected by law. The absence of a video alone will not determine whether a claim is accepted.
Please keep the product, packaging, labels, and shipping carton while a claim is being reviewed. Contacting us promptly helps with the investigation, but this request does not shorten any time period or limit any right provided by applicable law.
If ZAIDIEU confirms that the wrong item was shipped, an item arrived damaged for which ZAIDIEU is responsible, or an order is incomplete, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include supplying the missing or correct item, a replacement where available, repair where appropriate, return, or refund. We will explain any return instructions and responsibility for return shipping before you send an item back.
This section does not limit any mandatory rights relating to faulty or non-conforming goods.
Authenticity Concerns
ZAIDIEU’s policy is to sell only authentic products.
If you have a genuine authenticity concern, contact support@zaidieuda.com with your order number and supporting information.
We may request detailed photographs of the product, internal labels, SKU or style codes, manufacturing labels, packaging, accessories, and other identifying characteristics.
Third-party authentication reports may be considered as part of our investigation but are not automatically conclusive. ZAIDIEU may conduct its own review and request additional evidence.
If a product is confirmed not to be authentic, nothing in this policy limits any remedy to which you are legally entitled.
Condition of Returned Products
Where a return is accepted or legally required, please include the components supplied with the order, such as the original shoe box, tags, accessories, spare laces, inserts, and promotional components, where applicable and reasonably available.
Please do not attach shipping labels, tape, or writing directly to the shoe box. Use a separate protective shipping carton.
Where permitted by law, products showing outdoor wear, dirt, odor, sole wear, washing, alteration, deliberate damage, extended use, or missing components may be subject to a reduction in refund value. Any reduction will be assessed in accordance with applicable law. The absence of non-essential packaging alone will not remove a statutory right.
Return Fraud and Product Substitution
ZAIDIEU inspects returned merchandise.
Where permitted by law, we may investigate or decline a return if we reasonably identify product substitution, an SKU or label mismatch, a counterfeit replacement, missing contents, deliberate damage, an empty-package claim, manipulated shipping evidence, or other fraudulent conduct.
We may preserve photographs, shipment records, product identifiers, transaction records, customer communications, and other evidence reasonably required for fraud prevention, payment disputes, or legal claims.
This section does not affect legitimate consumer rights.
Return Instructions
Please contact ZAIDIEU before sending a return so that we can provide the correct instructions and destination.
Do not send returns to ZAIDIEU’s Wyoming business address unless we specifically instruct you to do so. That address is not necessarily our return-processing facility, and packages sent to an unauthorized address may be delayed or returned to sender.
If you are exercising a mandatory statutory withdrawal right, a clear notice sent within the legally applicable period will be handled in accordance with applicable law. Our return-instruction process is intended to route the package correctly and does not remove any non-waivable consumer right.
Refund Processing
After an authorized return reaches our return facility, we inspect it before completing the refund.
For ordinary approved refunds, we aim to complete the inspection within approximately 3–5 business days after receipt. This is an estimate, and any deadline required by applicable law will take precedence.
Approved refunds are issued to the original payment method unless applicable law requires otherwise. After ZAIDIEU issues a refund, it may take approximately 5–10 business days, or longer depending on your bank or payment provider, for the credit to appear.
Original shipping charges are non-refundable except where required by law or where the return results from an error for which ZAIDIEU is responsible.
Chargebacks and Payment Disputes
If there is a problem with an order, please contact us so that we have an opportunity to investigate and resolve it.
Nothing in this policy removes a legally protected right to dispute a transaction with a payment provider.
If a chargeback or payment dispute is opened, ZAIDIEU may provide order records, tracking information, delivery confirmation, product evidence, customer communications, fraud-screening results, and other relevant records to the payment processor or financial institution reviewing the dispute.
Contact
Refund, return, cancellation, and product-related requests may be sent to support@zaidieuda.com.