Refund & Return Policy

Last updated: September 16, 2026

Thank you for shopping with ZAIDIEU LLC. This policy is designed to protect legitimate customers while preserving the integrity of our footwear inventory and preventing return abuse.

Nothing in this policy limits any consumer right that cannot legally be waived in your country or region.

Size, Fit, and Change-of-Mind Purchases

Except where applicable law gives you a mandatory right of withdrawal or return, ZAIDIEU does not offer returns, refunds, or exchanges solely because:

• the customer selected the wrong size;
• the product does not fit as expected;
• the customer prefers another size or color;
• the customer changes their mind; or
• the customer no longer wants the item after purchase.

Customers are responsible for reviewing the selected size and size system before completing checkout. Different brands and models may fit differently, and sizing references are provided as guidance rather than a guarantee of fit.

ZAIDIEU does not operate a direct size-exchange program. Where a return is required by applicable consumer law, a different size must generally be purchased as a separate new order, subject to availability.

EU / EEA Statutory Withdrawal Rights

If you are a consumer who is legally entitled to a statutory right of withdrawal under applicable European consumer law, you may notify us of your decision to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason.

To exercise that right, email support@zaidieuda.com and include your order number together with a clear statement that you wish to withdraw from the purchase.

After notifying us, the goods must be returned within the timeframe required by applicable law.

Unless ZAIDIEU agrees otherwise or applicable law requires us to bear the cost, the customer is responsible for the direct cost of returning goods under a statutory change-of-mind withdrawal.

A statutory withdrawal does not allow a customer to use the product as if it had been purchased for ordinary wear. The customer may inspect or try the footwear only to the extent reasonably necessary to establish its nature, characteristics, and fit.

Where permitted by law, ZAIDIEU may reduce the refund to reflect diminished value caused by handling or use beyond what would reasonably be permitted when inspecting the product in a physical retail store.

Where applicable, reimbursement will include the original standard delivery charge. Any additional amount paid for a premium, express, or upgraded delivery service is not refundable beyond the cost of the least expensive standard delivery method offered.

Where permitted by law, ZAIDIEU may withhold reimbursement until the returned goods are received or the customer provides evidence that the goods have been sent back.

Wrong Item, Damage, or Material Misdescription

If you receive the wrong product, an item damaged in transit, or a product that materially differs from what you ordered, contact support@zaidieuda.com as soon as reasonably possible.

For faster investigation, please provide:

• your order number;
• clear photographs of the product;
• photographs of the shoe box and product labels;
• photographs of the shipping packaging and shipping label; and
• any other information reasonably relevant to the issue.

Please do not dispose of the product, packaging, labels, or shipping carton while a claim is being reviewed.

If ZAIDIEU confirms that the wrong item was shipped or that a product arrived damaged because of a matter for which ZAIDIEU is responsible, we will provide an appropriate remedy, which may include a replacement where available, return, repair where appropriate, or refund.

This section does not limit any mandatory rights relating to faulty or non-conforming goods.

Authenticity Concerns

ZAIDIEU’s policy is to sell only authentic products.

If you have a genuine authenticity concern, contact support@zaidieuda.com with your order number and supporting information.

We may request detailed photographs of the product, internal labels, SKU or style codes, manufacturing labels, packaging, accessories, and other identifying characteristics.

Third-party authentication reports may be considered as part of our investigation but are not automatically conclusive. ZAIDIEU reserves the right to conduct its own review and request additional evidence.

If a product is confirmed not to be authentic, nothing in this policy limits any remedy to which the customer is legally entitled.

Condition of Returned Products

Where a return is accepted or legally required, the product should be returned with all components originally supplied with the order, including the original shoe box, tags, accessories, spare laces, inserts, and promotional components where applicable.

Products showing signs of outdoor wear, dirt, odor, sole wear, washing, alteration, deliberate damage, extended use, or missing components may be subject to a reduction in refund value or refusal where permitted by applicable law.

The original shoe box forms part of the product. Please do not attach shipping labels, tape, or writing directly to the shoe box. Use a separate protective shipping carton.

Return Fraud and Product Substitution

ZAIDIEU inspects returned merchandise.

Returns may be rejected, investigated, or reported where we reasonably identify product substitution, SKU or label mismatch, counterfeit replacement, missing contents, deliberate damage, empty-package claims, manipulated shipping evidence, or other fraudulent conduct.

We may preserve photographs, shipment records, product identifiers, transaction records, customer communications, and other evidence reasonably required for fraud prevention, payment disputes, and legal claims.

This provision does not affect legitimate consumer rights.

Unauthorized Returns

Please contact ZAIDIEU before sending a return so that we can provide the correct instructions and destination.

Do not send returns to ZAIDIEU’s Wyoming business address unless we specifically instruct you to do so.

That address is not necessarily our return-processing facility. Packages sent to an unauthorized address may be delayed or returned to sender.

For customers exercising a mandatory statutory withdrawal right, a clear notice sent within the legally applicable period will be handled in accordance with applicable law. Our return-authorization process is intended to route the package correctly and does not remove any non-waivable consumer right.

Refund Processing

After an authorized return reaches our return facility, we inspect it before completing the refund.

For ordinary approved refunds, we aim to complete inspection within approximately 3–5 business days after receipt.

Approved refunds are issued to the original payment method unless applicable law requires otherwise.

After ZAIDIEU issues a refund, it may take approximately 5–10 business days, or longer depending on your bank or payment provider, for the credit to appear.

Where applicable law requires a different refund deadline, the legally required deadline will apply.

Original shipping charges are non-refundable except where required by law or where the return results from an error for which ZAIDIEU is responsible.

Chargebacks and Payment Disputes

If there is a problem with an order, please contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy removes a legally protected right to dispute a transaction with a payment provider.

Where a chargeback or payment dispute is opened, ZAIDIEU may provide order records, tracking information, delivery confirmation, product evidence, customer communications, fraud-screening results, and other relevant records to the payment processor or financial institution reviewing the dispute.

Contact

Refund and return requests may be sent to support@zaidieuda.com.